Frequently asked questions

How is this different from the backup Zoho already gives me?

Zoho's own export is a set of CSV files, with the attachments in a separate zip and a link that expires in days. Save My Copy gives you one SQLite file for each run. The rows and the attachment bytes from that run are in the same file. That file is one consistent snapshot: a query sees the contacts, the accounts, and the files as they were together at backup time, not a mix of exports taken on different days.

The file is durable. Durable means you can still open it years later, with tools that are not ours and not Zoho's. The format is published, and the US Library of Congress lists SQLite as a recommended format for datasets. You do not need our website to read a file you have already downloaded.

You open it with a SQLite program that has a window, tables, and a box for queries. Two free, open-source programs do that on Mac, Windows, and Linux:

SQL is the way you ask the file a question. The table names follow the Zoho module, and the column names follow the Zoho field names in that snapshot. A contact list for one account looks like this:

select "Full_Name", "Email"
from "crm_Contacts"
where "Account_Name" = 'Northwind';

A single field is the same idea with one column:

select "Email"
from "crm_Contacts"
where "id" = '3652397000001234001';

The column names in your file are whatever Zoho returned for that module. Open the table in the browser first, then use the names you see.

What do I pay, and what counts as one source?

The price is $11 per source per month. Stripe bills the card each month. There is no discount for more sources.

You connect the app to one Zoho CRM organization. That connection is one source. A second Zoho CRM organization is a second source and another $11. Ten organizations are ten sources.

Where do you keep my data?

The backups are stored in the European Union, in Cloudflare data centers. The company that makes the software is in Italy, and the storage jurisdiction is the EU from the start.

Cloudflare R2, the storage service, is built for eleven nines of annual durability. That is Cloudflare's published design figure: 99.999999999% of objects are expected to survive a given year. The copy does not depend on one disk in one office.

How do I download a backup, and how long does it stay online?

Each backup stays online for several weeks. The target is about three months, and that exact window is still being tested.

While a backup is inside that window you can download the file in two ways. Sign in and click the link for that run. Or use the link in the email we send when the run finishes. The email link stays valid for the same period as the backup. When the backup expires, both links stop working.

What happens to my backups if I cancel?

A backup expires about three months after it was made, on the window above, which is still being tested. The link on the site and the link in the email expire with it.

No new backup is made after the subscription ends. Backups that were already finished stay until each one reaches the end of its own window. When the last of those backups expires, the account data is deleted.